SMS Terms & Conditions

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from Spineone, messages may be received related to the following:

• Appointment reminders

• Follow up messages
• Customer care
• Appointment booking links
• Check in reminders
• Example: “Hello, this is a reminder of your upcoming appointment with Dr. Khan at SpineOne on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 20 SMS messages per week may be received related to appointments, billing customer care, appointment links, check in reminders, etc.

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from SpineOne can be done in the following ways:

A paper copy of SpineOne’s Notice of Privacy will be provided to all patients, which includes SMS messaging opt in and opt out consent.

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at spineone.com.

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages on our company website at spineone.com.

Message frequency may vary.